We love PEEL products and we hope you love them too!
If you are experiencing any issues with our product or simply do not like it, check out our options below and choose the one that best fits your needs.
We will be happy to accept returns for items within 30 days of purchase. We have two options available to you to help with the return process. (Glass Protectors excluded)
EXCHANGES
Not happy with your color choice? Select the wrong size? New device after your order was placed? We’d be happy to exchange this for you! You are welcome to select our exchange option on the site within 30 days of purchase.
Exchanges must be for the same item and can not be used towards a different priced item. The customer is responsible for shipping costs on the new order.
To make an exchange: Please fill out this form
Returns
Option 1: You will receive a full refund in the form of store credit. This covers the cost of the product cost + standard shipping costs
Option 2: You will receive a refund for the cost of your product only to your original payment method. We do not refund shipping costs.
To return make a return, please fill out this form. Be sure to pick from the drop down which options you'd like!
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Domestic Returns and Exchanges
Please note customers are responsible for the cost of shipping replacement(s) of any items being exchanged.
International Returns and Exchanges
Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on the replacement, returned or exchanged items to Peel.
Exclusions
We cannot offer a refund on any items that are replacements or warranty claims.
We cannot offer a refund on any item that was free due to a promotion, such as Buy One, Get One Free or from a competition/gift box. These are still eligible for warranties, however. If you reach out to our support team, they would be happy to assist you further.
Make a warranty claim
Please reach out to our Customer Support team for further assistance.
Return/Exchange Packaging Requirements
- Product must be in original packaging/box.
- Must be returned within 30 days of delivery receipt.
- Peel Glass can only be returned if unused and/or unopened.
- If you received your item as a gift, please reach out to our support team at support@buypeel.com. Include any information you have - the order number, the name or email of the person who ordered the gift, etc - and we will make sure you are taken care of.
- We do not refund the shipping costs on any returns
- The customer, both domestic and international, is asked to pay for shipping on the new exchange order and any duty or customs fees associated.