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    Shipping Status

    We typically fulfill all orders within 1-2 business days, depending on volume from our fulfillment center during weekday business hours (EST). Any orders placed after Friday business hours or during the weekend will ship out the following Monday. 

    If your items are in stock and ready to ship, there is a 24-hour delay from the time your order is shipped to the time the tracking details are emailed to you. From there, standard shipping will take place. If you have yet to receive a shipping notification, please check our website directly or below, for any out of stock notices as this will share the most up to date information in relation to your order status. 


    For Domestic Orders:

    All orders will go out with USPS, unless an expedited shipping option is chosen, which would be through UPS.

    For international orders:

    All orders will start with Passport Shipping and then transfer to your local postal provider once it passes through local customs. You will receive a Passport International Shipping tracking link via email. Standard international shipping is 7-18 business days, Monday through Friday. 



    Please read below for important shipping information regarding international delays and service alerts.

    For any destination affected by a service alert or international delay, please allow for an additional 7-14 business days for the order to be received. Please note that all delays listed may not cover all issues affecting your destination country. We recommend that you look to your local couriers' service alerts for more up to date information regarding their service, even for those not listed below.


    For the most up to date service alerts, please visit https://passportshipping.com/service-alerts

    Destination Country Scanning Issues

    We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 

    This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabi, Singapore, and Russia.


    Australia

    Expect delays after flooding closures and COVID-19 lockdown

    Flooding and extreme weather conditions across New South Wales (NSW) and Queensland (QLD) closed several post offices in Australia, impacting the ability for carriers in Australia to transport mail and parcels. Australia also lifted their lockdown on April 1, 2021, which created further delays. Please expect delivery delays. 

    You can read more about the delivery updates from Australia Post here. 


    Belgium

    Expect delays due to national strike and high parcel volume

    There is a national strike of postal workers in Belgium that has caused a backlog in parcel delivery volume.  The strike will end in the next week, and all parcels are being prioritized for delivery when postal workers return to their normal schedule.


    France

    Expect delays due to new COVID-19 lockdown measures

    In an effort to control the spread of the new UK variant of COVID-19, the French government will implement a new lockdown as of 05 April 2021. 

    Delays will occur as there is a National Curfew in effect for the hours of 6:00 am through 6:00 PM for a minimum of 4 weeks.

    We are suspending service to France per the Government of France's request for nonessential postage to halt if possible to allow for their customs to catch up with the significant backlog they are experiencing. 


    Germany

    Gaps in Deutsche Post parcel milestones

    Deutsche Post experienced a rolling IT outage over the past week and a half; while they work to restore scan events, they have let us know that there will be gaps in tracking for customers. 

    This means that delivered parcels may not show the final delivery scan on customer tracking pages. 


    Austria

     Austrian Post has advised that significant delays are to be expected in the delivery of all inbound mail until April 14, or until regulatory measures are lifted. As a result, customers should expect delivery delays for all letters and parcels.


    Botswana

    Service to Botswana was restored 26 March 2021. Expect delays as local carriers work to clear the backlog of parcels. 


    China

    As airlines continue to reduce or cancel their flights to mainland China, there are heavy backlogs at the transit hubs and delays to and from China. 

    The U.S. Postal Service (USPS) continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area. In addition, customers may see delays in mail and packages destined to China as well as from China.

    USPS is undertaking all reasonable measures to minimize the impact to our customers.


    Cyprus

    All commercial flights to Cyprus are suspended for 14 days.


    Denmark

    Post Danmark (PostNord Denmark) has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect. 


    El Salvador

    Correos de El Salvador has advised that it will need to reduce its workforce across the logistics chain. As a result, customers should expect delivery delays for all letter-post, parcel-post, and EMS items. 



    Estonia

    As of May 15, 2020, the Postal Service will now accept mail and parcels destined for Estonia. This applies to all service levels (IPA, DDU, and DDP). All parcels that have been held at our facility for these countries will be shipped at this time. Please expect delays as there will be a severe backlog. 


    Georgia

    The Government of Georgia has taken measures to reduce the spread of the novel coronavirus (COVID-19). As these measures include the self-quarantine of staff, significant delays are to be expected in the delivery of all inbound mail (letter-post, parcel-post, and EMS items).  In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Georgian Post to collect and provide written proof of delivery. 


    Greece

    Hellenic Post faces major difficulties in mail collection and delivery.


    Israel

    As of May 8th, service has been restored to Israel. 

    Israel Postal Company advises it will continue to process incoming and outgoing mail, giving priority to premium services such as express mail service and PRIME, and will make every effort to ensure regular distribution of mail. However, due to government restrictions to minimize spread of the coronavirus (COVID-19), the post can no longer guarantee service delivery standards with designated operators and any interested third parties and is invoking force majeure with respect to any such standards. Additionally, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.


    Italy

    Poste Italiane has instituted further measures with regard to the acceptance and delivery of parcels, in accordance with physical distancing requirements.   If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt.  The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website: www.poste.it/emergenza-covid19.html


    Lesotho

    Service to Lesotho was restored 26 March 2021. Expect delays as local carriers work to clear the backlog of parcels.


    Liechtenstein

    All letter-post, parcel-post and EMS items requiring a signature upon delivery are no longer being signed when handed over to the addressee, for health and safety reasons.  For such items, the postman/postwoman will leave a note in the signature field of the handheld device.


    Lithuania

    To eliminate customer interaction at the doorstep and in accordance with physical distancing requirements, Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature.  Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed. 


    Luxembourg

    Post Luxembourg has advised that delivery will be conducted via methods that restrict direct contact. For all letter-post, parcel-post and EMS items requiring a signature on delivery, the addressee’s signature will be replaced by the mail carrier's signature, together with the delivery code, in the signature field. 


    Malaysia

    Delays are to be expected in the processing, transportation, and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19.  For inbound mail deliveries, letter-post, parcel-post, and EMS items will be handled as follows: Items requiring a signature on delivery will no longer be signed for at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest.   For the delivery of items to a mailroom, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended. 


    Mali

    Suspended all commercial flights (other than cargo flights) from affected countries, which will affect postal services. 


    Netherlands

    PostNL has advised that all letter-post, parcel-post, and EMS items requiring a signature on delivery will no longer be signed at the time of delivery. For these items, the mail carrier will ask the recipient for the last three digits of the recipient’s ID reference number, and this information will be entered by the carrier in the signature field on their handheld device. This temporary measure will be effective until further notice.


    New Zealand

    New Zealand Post has announced changes for all letter-post, parcel-post, and EMS items requiring a signature on delivery. Effective immediately, the mail carrier will ask for the recipient’s name (to record proof of delivery), and leave the item on the doorstep. The person receiving the item will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the carrier will leave a card with details of the delivery, and return the item to the Post Office. This temporary measure will remain in effect until further notice. 


    Romania

    Travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail (letter post, parcels, and EMS). This will have a major impact on operations and, consequently, on quality of service. 


    Saint Lucia

    Is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices. This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries. 


    Seychelles

    Service to the Seychelles was restored 26 March 2021. Expect delays as local carriers work to clear the backlog of parcels.


    Slovenia

    Pošta Slovenije has advised that significant delays are to be expected for all inbound and outbound letter post, parcel post and EMS items until the end of the epidemic. Furthermore, should the situation worsen, it will be forced to temporarily suspend the acceptance of mail for destinations outside Slovenia to which transport is not available. 

    Slovenia has suspended signature on delivery for inbound items insofar as possible. In order to avoid human contact, Pošta Slovenije will deliver items using alternative delivery methods where possible. This includes delivery to agreed locations without physical contact (e.g. P.O. boxes, mailboxes, parcel lockers) and delivery without signature (to this end, a new “contact-free delivery” status for internal items has been introduced within the domestic Track & Trace system).


    Spain

    Correos y Telégrafos has advised that many airlines have canceled their flights to Madrid. As a result, the distribution of international mail will be subject to major delays until the situation returns to normal.

    The post is working on a plan to gradually resume normal operations over the coming weeks.


    Swaziland

    Service to Swaziland was restored 26 March 2021. Expect delays as local carriers work to clear the backlog of parcels. 


    Switzerland

    Swiss Post has had to change its delivery process for all items requiring a signature on delivery. With effect from 16 March 2020, letter-post, parcel-post, and EMS items requiring a signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards. 


    Turkey

    A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post, and EMS items). For this reason, service delays are to be expected for inbound and outbound postal items. 


    Ukraine

    In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Ukrposhta to collect and provide written proof of delivery. Ukrposhta kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which, in some cases, may not allow for the provision of written proof of delivery under these special circumstances. 


    United Kingdom

    Hermes UK specifically is adjusting their method of delivery, requiring anyone due to receive a delivery from them reach out on their tracking to select a safe delivery space for their shipping address. Hermes UK couriers will attempt to find a safe location if none is given. If unable to safely deliver the package, Hermes UK will attempt delivery a total of 3 times before returning the package to sender. 


    Vatican

    Despite a reduction in staff resulting from the situation, Poste Vaticane has put in place a skeleton service enabling continuity to be maintained in the provision of essential services.  The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards (delivery times and other quality performance parameters). 



     

    The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Peel Accessories, LLC to import the goods on the consignee's behalf. Further, the consignee/buyer agrees that Peel Accessories, LLC  may delegate the obligation to import the goods on the consignee's behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods. 


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